FAQ. If you can't find your answer, contact us.

Our company offers a wide range of coach transportation services, including transfers for conferences, corporate events, business trips, sightseeing tours, airport transfers, and customized services according to the client’s needs.

You can request a quote by contacting us directly through our website, by phone, or via email. Provide details such as the service date, number of passengers, destination, and any special requirements you may have to receive a detailed and personalized quote.

Yes, our fleet includes 4-seater cars, 8-seater vans, and minibusses with 15 to 44 seats.

Yes, but at Autocares David, we advise considering not only the vehicle seating capacity but also other factors such as the trunk volume (if bringing a lot of luggage) or the services the vehicle can offer, such as WC or 220V chargers. Not all vehicles have all services available.

We have vehicles of various capacities, ranging from cars, vans, and minibuses with 15 to 44 seats, to large coaches that can accommodate 72 passengers. We can adjust the capacity according to the specific requirements of the trip and service.

The price of our bus transfer services is determined based on several factors, including the distance of the trip, the number of passengers, the type of vehicle selected, and any additional services requested. We offer personalized quotes based on the specific needs of each client.

The price of our coach transfer services includes the safe and comfortable transportation of passengers, fuel, a professional driver, and all applicable taxes. Any additional services, such as Wi-Fi, beverages, or extra stops, may incur an extra cost which will be specified in the quote.

Yes, in fact, our traffic department adapts to any changes that may arise during the service to resolve them as quickly as possible.

Our cancellation and refund policy is flexible and designed to accommodate the needs of our clients. Cancellations made with sufficient notice may be eligible for a full or partial refund, depending on the amount of advance notice given. The specific details of our policy are included in the service contract.

Additional charges may apply for personalized services or last-minute modifications, such as changes in the route, extra stops, or special onboard services. To ensure complete transparency, we always inform our clients about any additional charges before confirming the service.

Yes, in all our vehicles it is possible to book à la carte services. Check our service menu for more information.

Yes, it is important to know the maximum number of passengers that need to be transported, as this allows us to offer the most suitable vehicle and provide a higher quality service.

The day before the pickup, the responsible person for the trip will receive the mobile phone number of the assigned driver. Additionally, you will also receive a link that allows you to track the vehicle’s location during the contracted service.

Yes, we have drivers who speak English. If communication in English is required, please inform us when requesting a quote.

If a tour is being arranged, you can request an itinerary that can be shared with fellow travelers.

Yes, at Autocares David we offer advice on cultural, gastronomic, and other points of interest destinations. However, we do not handle reservation management or the logistics of guided tours.

Yes, we offer personalized services and can design specific routes according to your needs. Whether you require multiple stops or direct routes, we will work with you to plan the itinerary that best suits your event.

At Autocares David, we do not operate as a travel agency, but we do collaborate with incoming agencies that can complement the services we offer.

It will depend on the type of service and the dates for which it is needed. During peak demand periods, it’s best to book as far in advance as possible to ensure availability.

Yes, services can be canceled free of charge as long as the established deadlines are met.

Yes, in the à la carte services we offer, you can request allergen-free snacks and beverages.

Some buses are indeed adapted for people with reduced mobility. Please indicate your specific needs when requesting a quote so that we can find the best-adapted vehicle for you.

Upon confirming the reservation, an email will be sent with the confirmation containing all details, including the pickup and return times, destination, vehicle capacity, and any other relevant information.

Due to hygiene and maintenance regulations, pets are not allowed in our vehicles, but we do welcome guide dogs.

Payments for services can be made via bank transfer or credit card.

You can sign up using the form found at the bottom of the website.

Autocares David is certified by Lloyd’s in Quality and Environment, and also holds certificates accrediting the calculation of its carbon footprint, along with a High rating in sustainability issued by the Appraisal Society.

Our vehicles have large trunks. The allowance of more than one suitcase per passenger will depend on the vehicle booked and the number of occupied seats.

The driver will stow the suitcases in the trunk to ensure a safer and more comfortable journey. However, each passenger can bring their backpack, purse, or briefcase with them inside the vehicle.

Yes, all vehicles except for sedans have USB ports available for each traveler.

Our vehicles are equipped with Wi-Fi, comfortable reclining seats, air conditioning, restrooms, and onboard entertainment systems. Additionally, some of our vehicles offer outlets for charging electronic devices and folding tables.

Some of our vehicles are equipped with 220V outlets to connect any device. Please check our fleet to see the specific features of each vehicle.

Yes, all vehicles have 5G certified Wi-Fi connection.

We have a specialized team dedicated to logistical planning for large events. We coordinate all details, from scheduling pickups and deliveries to managing traffic and parking at the event venue, ensuring a smooth and efficient process.

Our coach services are ideal for DMCs, providing safe and efficient transportation for large groups during corporate events, conferences, and sightseeing tours. We handle the transportation logistics so they can focus on other aspects of event organization.

We offer tailored transportation solutions for MICE events, with coaches equipped with Wi-Fi, entertainment systems, and comfortable seating. Our expertise in managing logistics for large groups ensures that your events run smoothly and on schedule.

Our coaches for corporate travel are equipped with modern amenities such as Wi-Fi, reclining seats, outlets for electronic devices, and entertainment systems. Additionally, we offer personalized services to accommodate the specific needs of each client and event.

Punctuality and reliability are fundamental pillars of our services. We utilize advanced technology for route planning and real-time monitoring of our vehicles, ensuring that transfers are conducted efficiently and without any issues.

We have extensive experience in managing transportation for large-scale events, having collaborated with numerous DMCs and MICE companies. Our team of professionals oversees all logistical details, from pick-up to drop-off of passengers.

Yes, we offer airport transfer services designed specifically for delegations and large groups. Our coaches can accommodate both passengers and their luggage, ensuring a comfortable and stress-free journey.

We implement rigorous safety measures in all our coaches, including regular maintenance and technical inspections. Additionally, our drivers are trained professionals with extensive experience in passenger transportation for corporate events.

DMC and MICE clients can easily book our coach services through our website, over the phone, or via email. We provide a straightforward and transparent booking process, with personalized attention for each client.

We offer various customization options, including branding the coaches with corporate logos, selecting specific routes, and including additional onboard services. We work closely with our clients to meet their needs and expectations.

Our DMC and MICE clients have consistently praised our punctuality, professionalism, and the quality of our coaches. We take pride in receiving positive feedback that highlights our ability to handle transportation logistics efficiently and reliably. These testimonials are available on our Google reviews page for your reference.

You can easily book our transfer service from Loiu Airport (Bilbao) to San Sebastián through our website, over the phone, or via email. We provide a straightforward booking process and personalized attention to ensure a comfortable and punctual transfer.

The approximate transfer time from San Sebastián Airport to the city center is around 20-30 minutes, depending on traffic conditions. Our drivers monitor traffic conditions in real time to ensure an efficient journey.

We offer a variety of vehicles for transfers from Loiu Airport and San Sebastián, including executive cars, minibuses, and coaches for large groups. All our vehicles are equipped with modern amenities to ensure a comfortable journey.

Yes, we offer both private transfers and group transfers from Loiu and San Sebastián airports. Whether you need an individual transfer or transportation for a large group, we tailor our services to your specific needs.

We implement strict safety and cleanliness measures in all our vehicles. Each vehicle is thoroughly cleaned and disinfected before and after every service, ensuring a safe and healthy environment for our passengers.

We offer a variety of transportation options, including executive cars, minibusses, and coaches, for transfers from hotels to points of interest in Gipuzkoa. Our vehicles are equipped with all the necessary amenities for a comfortable journey.

The approximate transfer time from a hotel in San Sebastián to Loiu Airport (Bilbao) is about 1 hour and 15 minutes, depending on traffic. We monitor traffic conditions in real time to ensure the punctuality of your transfer.

Yes, we offer transfers from hotels in Gipuzkoa to popular tourist destinations such as Monte Igueldo, San Telmo Museum, and other points of interest. We tailor our routes and schedules to your needs so you can fully enjoy your visit.

We implement rigorous safety and comfort measures in all our transfers. Our vehicles undergo regular maintenance and thorough cleaning before and after each service, ensuring a safe and comfortable environment for our passengers.

48

years of transfers

14.900

transfers per year

27

high-end vehicles

6

quality certificates